QUESTIONS & ANSWERS

Find your solutions on this page or contact our customer support.

SABERCUSTOM

RGB lightsaber, also called baselit saber or smooth swing lightsaber, is a basic version saber cotaining 4 sound effects(meeting for low price requirements), 9 sound effects(which will not be produced while sold out) and 12 sound effects (which is the newest version named RGBX lightsaber).

If you are looking to use your lightsaber for dueling, SaberCustom lightsabers are high-quality enough for dueling and capable of withstanding heavy dueling, but not recommended for full-contact duelling. SaberCustom baselit lightsaber is the first choice for heavy dueling, and xenopixel and proffie version support light-middle dueling.

During the machining process, some lightsabers may develop sharp edges. Before any contact dueling (as with any type of dueling), we recommend wearing proper safety protection for your hands, face and body. This includes but is not limited to: gloves, body armor, face masks, and helmets.

Always take the proper safety measures before dueling of any kind. SaberCustom is not responsible for any injuries that result from saber play, combat choreography or dueling.

SaberCustom Xenopixel lightsaber, has different special visual and sound effects in the hilt and the blade, which is built with complex electronics composed of bright flexible neopixel LED strips running along the length of the blade, and features ordinary RGB color changing customization. Compared to the standard RGB light saber, Xenopixel lighsaber has premium soundboard with smooth swing, 34 premium sounds, Flash on Clash, lasting batteries and visual effects. Coz the above differences, it costs a lot more to build or buy than your base-lit lightsaber.

Lightsaber blade plugs, also called safety plugs, which are designed to be installed in your handles in place of a blade. Plugs will give the hilt a cool look with the blade removed and help to prevent shining a high powered LED directly into yours or someone else's eyes. Check out SaberCustom Blade Plugs here.

The lightsaber hilt, also called as the saber's handle,is the basic and all encompassing part of a lightsaber. It contains a combination handgrip, blade emitter, activator switch, power source and lightsaber kits. Every saber hilt can come with a blade. But you can buy separate empty hilt without blade for further custom.

A lightsaber blade is a brilliant part of a lightsaber, which made from polycarbonate, and generally about 52cm/72cm/82cm/92cm length and 2mm/3mm thickness, extending out of the emitter section when the lightsaber is activated and recedes when the lightsaber is deactivated. All of our lightsabers whether baselit, Xenopixel and proffie come equipped with a removable and replaceable blade.

Yes, most of our sabers are compatible with each other to be able to make a double-bladed saber by using special VHC pommels. If not, contact our customer service or online chat to speak out your requirement, we will try our best to solve your needs.

The batteries need to be fully charged for four hours in-between uses. Typically, the battery life is roughly two hours. The reason for the slow charge is because the charger only has a 5V and 0.5A output. Do not use a power source that is over 1A and 5V to charge your lightsaber!!!

SaberCustom Saber focuses on providing high-quality light sabers that would qualify for either cosplay purposes or light dueling. Every SaberCustom custom saber is from our own largest light saber manufacturer, with our own complete saber production line, including a CNC workshop (for producing our metal saber hilts), a PCB workshop (for producing our saber soundboards), a soldering workshop(for all wiring and electronics assembly) and an installation workshop(for assembling the completed products). So our lightsaber price is equal for every SaberCustom lightsaber customer and we can guarantee that our sabers are affordable and totally worth the buy. Browse through our website to check out the various features of our light sabers.

ORDERS

Yes, we provide with custom lightsaber service all the time. Contact us to share your designs.

We always love to be as accommodating as we can. Very glad to receive your message and share with us what you have come up with. If it is possible to be achieved, you can be assured that we will do it for you.

The prices of SaberCustom sabers vary from product to product, depending on their versions,available features, complexity of technology involved, appearance of hilts, length or thickness of blades, etc. Such as the option to insert an SD card into the Xenopixel and Proffie lightsabers which not available for the baselit models. Please check out our website further to get an idea about the prices of our lightsabers.

SHIPPING & DELIVERY

For orders in stock in USA, Spain and Australia will take 2-7 days for delivery.

Orders need to be shipped from factory in China,we will need extra 1-3 days to handle your order and the delivery time is about 20-25 days: small accessories with Epacket,the delivery time isĀ 14-25 days;complete lightsaber via DHL/UPS/FedEx,the delivery time is about 3-12 days.

We will update the tracking number to you as soon as possible after the carrier picks up the package so that you can follow its course.

We will let you know if the delivery time is delayed due to Chinese festivals or other reasons.

If you need a more definitive time for shipping, kindly email us at support@sabercustom.com

Check your items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "deliveredā€,please contact our customer service for assistance at support@sabercustom.com. If your item is missing from the shipment, also contact support@sabercustom.com for assistance with ease.

We keep it simple.Shipping will be automatically calculated prior to submitting your payment information. Add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their specific prices.Then we will arrange to ship your order shortly after we receive payment from you.

warranty

Every SaberCustom custom saber is covered by a one-year limited warranty against any form of manufacturing defects. In the unlikely event your saber has an issue, simply drop us a message and our customer service team will be with you soon. Our Warranty & Return policy can be viewed here.

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Free shipping

Free worldwide shipping and returns - customs and duties taxes included